Data Deletion

1. How to request deletion

Email ahmad77.nassar77@gmail.com from the address you signed up with, asking us to delete your account. We use the sending address to confirm the request is yours, so please write from that address rather than another one.

The Delete Account button in Settings currently points you here rather than deleting anything on its own — deletion is done by us, by hand, so that we can disconnect billing and messaging channels in the right order. We would rather say that plainly than show a button that half-works.

2. What we delete

• Your account, and the workspace it owns if you are its only member
• Agents, prompts, knowledge-base content and phone-number configuration
• Call records, transcripts and any stored recordings
• WhatsApp, Messenger and Instagram message threads held in your inbox
• Stored channel access tokens, which stops us receiving further messages for you
• Team invitations, API keys and webhook endpoints

3. How long it takes

We action requests within 30 days, and normally much sooner. You will get an email confirming when it is done. Backups roll off on their own cycle, so a copy may persist in an encrypted backup for a short period after that before ageing out.

4. Connected Meta channels

Deleting your Sawt account removes the access tokens we hold for your WhatsApp Business account, Facebook Page and Instagram professional account, and the message threads stored in your Sawt inbox. After that, Sawt can no longer read or send messages on your behalf.

It does not delete anything held by Meta. The conversations still in WhatsApp, Messenger or Instagram belong to those services, and are governed by Meta's own privacy policy and deletion tools. You can also remove Sawt's access at any time without deleting your Sawt account, from Business settings → Integrations in your Meta Business Manager.

5. What we may keep

We retain invoices, payment records and tax documentation where law requires it, and a minimal record that an account with your email existed and was deleted, so that we can answer questions about the deletion later. These hold no call content, transcripts or message history.

6. Deleting part of your data

You do not have to delete the whole account to remove specific data. Individual agents, call records and conversations can be deleted from the dashboard, and disconnecting a channel removes its stored token immediately. Email ahmad77.nassar77@gmail.com if you want a particular set of records removed and cannot do it yourself.

7. Questions

For anything about this process, or to check on a request you have already sent, email ahmad77.nassar77@gmail.com. Our full Privacy Policy covers what we collect and why.